info@prince-personnel.co.uk     01952 299844

Issues

If you are disappointed with the service that you have received from Prince Personnel and would like to make a general comment or complaint, please do so following the procedure below:

Our aim is to ensure that every comment or complaint is handled professionally and politely, that it is recorded and fully investigated and, wherever possible, we will identify corrective action that will improve our services. We will take your comments seriously.

How to make your comment / complaint

You can make your complaint by printing out and completing the section below or by telephone, fax or email.

Please address your comment / complaint to Mr Michael Prince, Director, Suite 2.07, Grosvenor House, Central Park, Telford TF2 9TW. Or call 01952 299844.

To help us in processing your complaint effectively, please provide us with your personal / company details (name, full postal address and telephone number), and details of the issues to be addressed.

What happens next?

Your comment / complaint will be recorded upon receipt. If it cannot be resolved immediately, we will acknowledge the complaint and give you the contact name of the person who will be dealing with it.

A full investigation will be carried out and you receive a response within 3 – 5 working days of your complaint being received. If for any reason this is not possible, we will explain why and confirm the date by which you can expect a full response.

At this stage, if you are still not satisfied you can telephone, fax or email Maria Sandford (Director) who will review the decision with 5 working days.

If you are still not satisfied, you can contact the Employment Agencies Standards Inspectorate at the Department for Business Enterprise & Regulatory Reform or REC, the industry trade association, of which we are member by writing to the Professional Standards Team, REC, 15 Welbeck Street, London, W1G 9XT.