Our client based north of Wolverhampton are looking for an experienced customer service administrator to join their team on an ongoing temporary basis. As a key member of their team, you will be responsible for ensuring responsive, efficient, and accurate customer order management, from receipt to billing, while also maintaining essential customer data within their ERP system.
Key Responsibilities
- Ensure the accuracy and efficiency of customer orders in the ERP system.
- Coordinate effectively with Sales & Marketing departments to ensure correct pricing and terms.
- Provide support to Logistics in creating necessary documents for shipments.
- Address and resolve customer inquiries, issues, returns, and complaints promptly.
- Maintain integrity and accuracy of customer data within the ERP system.
- Act as a backup for other Customer Service Administrators as needed.
The successful candidate will have strong customer service or sales administration experience, and capable of working in a faced paced working environment. Our client is looking for someone who can thrive in a busy environment and maintain a positive attitude and drive for 100% customer satisfaction. Previous experience of SAP and Salesforce is desirable but not essential. Due to the location of the client, you must have your own transport.
The application process:
Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.
We will carefully consider your details and advise you if we’re able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you’re not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.
