Are you a confident communicator who enjoys talking to customers and building relationships? We’re looking for a Customer Sales & Support Assistant to join our friendly and fast-paced sales office based in South Telford.
This is an excellent opportunity for someone looking to develop a career in sales and customer service. Whether you already have experience or are looking to take your first step into a commercial role, we’ll provide the support and training you need to succeed.
This position is offered on a temporary basis with the potential to become permanent for the right candidate.
Due to their rural location, you will need your own vehicle to be able to commute to their site.
The Role:
Working as part of a busy sales team, you’ll be responsible for delivering outstanding customer service while helping to generate repeat business and support day-to-day sales activities.
Your duties will include:
- Answering inbound customer telephone calls and responding to email enquiries.
- Processing customer orders accurately and efficiently.
- Contacting new, existing and previous customers to build relationships and encourage repeat business.
- Following up quotations, enquiries and sales opportunities.
- Identifying opportunities to promote products and increase sales.
- Updating customer records and sales activity using the company’s CRM system.
- Providing administrative support to the sales team.
- Liaising with internal departments to ensure customer orders are processed smoothly.
- Delivering a professional, friendly and efficient customer experience at every stage.
Skills and Experience
- Friendly, confident and enjoys speaking with customers.
- Comfortable making outbound calls and building customer relationships.
- Organised with excellent attention to detail.
- A positive team player who is keen to learn and develop.
- Able to prioritise tasks and work effectively in a busy office environment.
- Confident using Microsoft Office and learning new systems.
Ideally, you’ll also have:
- Previous experience in customer service, sales, telesales or office administration.
- Experience using a CRM system (such as HubSpot) would be an advantage, although full training will be provided.
What’s on Offer:
- Immediate start available.
- Temporary role with the opportunity to become permanent.
- Full training and ongoing support.
- Friendly, supportive team environment.
- A varied role with opportunities to develop your sales and customer service skills.
- The chance to build a long-term career within a growing business.
If you’re enthusiastic, motivated and enjoy providing excellent customer service while helping to drive sales, we’d love to hear from you.
The application process:
Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.
We will carefully consider your details and advise you if we’re able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you’re not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.
