Prince Personnel are working with a prominent business that is based in Telford who are looking for a Customer Support Administrator to join them on a permanent basis. The Customer Support Administrator will be responsible for providing a professional and proficient service to their global customer base by supporting with the effective scheduling of engineer & installers diaries, and all associated tasks to ensure work is completed as arranged.
Duties will involve:
- Customer Support department interface for customer enquiries.
- Maintain accurate and up to date paper and computerised customer files.
- Processing of all customer enquiries, including generating quotations, processing orders and dispatch of goods.
- Generating and issuing recommended system spares quotations.
- Assist in the provision of performance accounting reports for quotations, orders, services.
- Assist in arranging all scheduled and non-scheduled service visits and installations worldwide.
- Assist in scheduling internal resources, including customer support, engineering and manufacturing.
- Organise travel arrangements for engineers
The ideal candidate will have:
- Advanced written and verbal communication skills.
- Good working knowledge of MS Outlook, Excel
- Attention to detail and accuracy.
- Advanced organisation skills.
- Developed IT competence.
- Experience / exposure to a customer support role is desirable.
- Confident, positive and energetic disposition.
- Keen to accept responsibility and accountability.
- Self-driven for continued learning and development.
The application process:
Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.
We will carefully consider your details and advise you if we’re able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you’re not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.
