Our client is a well-established and highly respected business based north of Shrewsbury, specialising in the manufacture and global supply of a unique, market-leading product. Due to continued growth and increasing demand, they are seeking a Sales & Logistics Administrator to join their team on a permanent basis.
This is a varied and dynamic role, ideal for someone who enjoys working at the heart of customer service, sales coordination, and logistics. You will be responsible for delivering a high standard of support to customers, managing enquiries, processing orders, and coordinating deliveries to ensure a seamless customer experience.
Key Responsibilities:
- Act as the primary point of contact for UK customer enquiries, delivering a professional and timely service
- Prepare and issue quotations in collaboration with the Customer Service & Logistics Manager and Sales Director
- Liaise with internal teams and external partners to obtain accurate costings for products and transport
- Coordinate technical queries, ensuring prompt referral to the appropriate teams
- Provide clear, accurate, and up-to-date information to customers at all stages
- Assist with the preparation of collection and delivery documentation, and support product dispatch from the warehouse
- Organise UK deliveries using online portals and transport partners
- Build and maintain strong relationships with customers and business partners
- Gather and collate information required to onboard new customers, suppliers, and logistics partners
- Process sales orders, delivery and dispatch notes, pro-forma invoices, credit notes, and invoicing in a timely manner
- Raise and manage purchase orders and associated documentation for transport, warehousing, and related services
- Support ongoing improvements to departmental processes in line with business growth
- Maintain accurate filing systems and ensure compliance with data protection requirements
- Provide reception support, including greeting visitors and handling incoming calls and online enquiries
About You:
To be considered for this opportunity, you will have a strong background in sales administration and/or customer service, with a clear commitment to delivering excellent customer experiences. You will demonstrate:
- Exceptional attention to detail
- Strong organisational and communication skills
- A proactive, self-motivated, and flexible approach
- Patience and a customer-focused mindset
Previous experience within logistics would be advantageous but is not essential.
The application process:
Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.
We will carefully consider your details and advise you if we’re able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you’re not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.
